Frequently Asked Questions for Employers

Why is WorkBC’s job board changing?

The Government of B.C. is partnering with Employment and Social Development Canada to co-deliver job board services on WorkBC.ca. Co-delivery will improve recruitment for employers and search tools for job seekers.

What is changing with WorkBC’s job board?

Effective February 9, 2022, all employers will need to register with the National Job Bank system to post jobs. Job seekers will continue to access B.C. job postings on WorkBC.ca.

What service improvements will there be?

The National Job Bank’s free tools and resources can support you to find, hire, and retain the right workers, learn about diversity and inclusion in the workplace, explore the job market and stay informed about employment standards. Employers who use this service will experience many benefits:

1. Fill jobs openings faster: Invite local qualified job seekers to apply to jobs.
2. Increased security measures: National Job Bank prioritizes the security of its users and their personal information and will not use or share it without consent.
3. Higher exposure: Job matching connects qualified job seekers from across Canada.
4. Job posting analytics: Receive real-time data on how your job posting is doing.
5. Bilingual postings: All job postings will be available in both English and French.
6. Digital experience: Registration for employers is paper-free.

Will I still be able to post jobs on WorkBC.ca?

Yes, until January 11, 2022, new job postings can still be created using WorkBC.ca.

We encourage you to register on the National Job Bank today. All B.C.-based job postings on the National Job Bank will start showing up on WorkBC.ca in February 2022.

I already have a WorkBC employer account. Do I have to create a new one with the National Job Bank?

Yes. You must first create a user account then register your business to create an employer file. The user account lets you access employer functions.

Existing WorkBC employer account information will not be transferred to the National Job Bank.

To create a user account, you must:

• Have a Social Insurance Number (SIN).
• Be a Canadian citizen or permanent resident.

The use of the SIN verifies the user’s identity and certifies that there is only one user account per person. This is collected for enhanced security.

Here’s more information on how to create your user account.

What is a user account and why should I create one?

Creating a user account is the first step to accessing the National Job Bank for Employers. It contains your personal credentials such as your name, email address and security questions.

As a recruiter or employer, your user account allows you to create job postings and access job-matching features for employers. These features will allow you to view job seeker profiles and invite job seekers to apply to your job postings.

For tips, watch the:

• Creation of a User Account video.

• How to Create an Employer File .

Get additional help with creating a Job Bank user account.

Why do I have to provide my Social Insurance Number (SIN)?

When creating your user account, you will have to enter your SIN, which the National Job Bank will keep secure. The National Job Bank does not keep SINs on file, and National Job Bank administrators cannot see them. With your SIN, the National Job Bank:

1. Verifies your identity.
2. Confirms that you are a Canadian citizen or a permanent resident of Canada.
3. Ensures that you register only once with the National Job Bank.

The National Job Bank collects your SIN following the Department of Employment and Social Development Act and the Privacy Act of Canada. You can find more information on the Social Insurance Number at the Office of the Privacy Commissioner of Canada.

Why do I have to send documents to the National Job Bank?

In some cases, a National Job Bank officer may request documents to verify the information you provided in your employer file. If information is missing or unclear, you may receive a phone call or an email from the National Job Bank requesting documents confirming specific details.

Documents that the National Job Bank may request include:

1. A statement of account for current source deductions (PD7A).
2. A phone bill.
3. A utility bill.

The National Job Bank will suspend your employer file if you do not send your documents within 20 days of their request. Any job postings you create will also not be published. Your account will become active once your documents are received.

Do I have to pay to advertise my job posting on the National Job Bank?

No. There is no cost to you or your business to use National Job Bank services.

How do I create a job posting in the National Job Bank?

To create a job posting, sign in to Job Bank for Employers. Select the “Create a new job posting” button located on your dashboard and follow the steps. Here’s additional help for creating a job posting.

Once you have verified the information you entered is accurate, select “Submit.” A National Job Bank officer will review your job before being published on the website. The service standard for publishing a job posting is two business days. Once approved for publishing, the job postings status on your dashboard will change to “Advertised.”

Why can’t I write my own job description?

To offer free, fast and bilingual services to clients, National Job Bank does not allow you to customize the text. Pre-defined options ensure that job postings are advertised within the shortest time possible since all available options are pre-translated.

If you cannot find a particular job title, skill or requirement, other options are available:

1. You can use the “Additional job requirements.” This feature will allow you to look up various job requirements associated with other occupations (for example: skills, credentials, work location information).
2. You can send in your suggestions. You will find a box below some sections when creating a job posting to suggest new options. Your suggestions will not appear on your job posting right away but may be available in the future.
3. You can include a link to an external website to provide more information about the position.

Why does a job advertised on the National Job Bank have a different title than on an employer’s website?

The National Job Bank only uses job titles found in the National Occupational Classification (NOC) system, which an employer cannot change. If an employer posts a job with links to their corporate website, employers will sometimes change the job title to describe the job better. These same job postings have to be re-assigned a title corresponding to their NOC code to be advertised on the National Job Bank.

For more information on NOC codes, please see the National Occupational Classification website.

I work for a placement agency. How do I use the National Job Bank?

The National Job Bank considers placement agencies employers when they are responsible for paying the employees they place at their clients’ premises. If you work for a placement agency and would like to post on the National Job Bank, you must first create your personal user account. You can do this by signing up at Job Bank for Employers.

Once you have created your account, you can register your agency as an employer. Make sure to identify yourself as either an employee or owner of the business. You must use your agency’s business information when setting up the employer file (for example: the agency’s payroll account number, address, phone number).

I’m an immigration consultant or lawyer. How do I use the National Job Bank?

The National Job Bank considers immigration consultants and lawyers third-party representatives who help employers with their posting activities. Authorized individuals can represent, act and speak on behalf of an employer. As a third-party representative, you must first create your own user account on the National Job Bank. You can do this by signing up to Job Bank for Employers.

Once you have created your account, you can register your client as an employer. You must identify yourself as either a third-party consultant or lawyer. When registering the employer file, use your client’s business information (for example: the client’s payroll number, address, phone number). Make sure to register separate employer files for each employer you represent on the National Job Bank.